Services

WILLOWBANK CARAVAN PARK & MOTEL       

T&C'S

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

 

BOOKINGS AND QUOTES
Bookings can be made online at www.motelnomad.com.au or by calling Willowbank Caravan Park & Motel on (07) 5464 3166. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

 

PAYMENT POLICY
Full payment may be required up to 7 days before arrival. If payment is not received by the due date notified, Willowbank Caravan Park & Motel reserves the right to cancel the booking.

 

SECURITY DEPOSIT
A security bond is required at time of check-in. Your credit card will be debited in the event of damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a $200 cash deposit will be required on check-in.

 

PAYMENT OPTIONS
Payments are accepted by Cash, Visa, MasterCard or Debit Card. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit and must be received in full prior to your arrival.

 

RATES & CHARGES
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until a deposit is received or a valid credit card is provided at the time of the booking

 

CANCELLATION TERMS & CHARGES
The full tariff is required up to 48hours before arrival. If you cancel your booking 48 hours or more before your scheduled arrival there will be no charge*.  Any cancellations received within 48 hours of arrival will incur the first nights fee and any applicable non-refundable deposit.

*Peak Season
A non-refundable 50% deposit is required at the time of booking with the balance charged 48 hours prior to arrival. Dates included are Local Race Events or Concerts, School Holidays, Easter, Christmas and New Year Holidays.

 

*Group bookings
Group bookings of 5 rooms or more require a non-refundable 25% deposit at the time of booking with the balance charged 7 days prior to arrival. 

 

CHILDRENS PRICES
Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding.

 

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

 

CHECK IN & CHECK OUT
Standard check in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the check out time until 2:00 pm and allow an early check in from 10:00 am.

 

CLEANING
Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure your room is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

 

SMOKING
Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms you will be charged an additional $300 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking near rooms.

 

PETS
No pets are permitted, unless you are in your own self contained van.  In this case we will allow up to 2 well trained dogs only, they must always be on a lead and you must pick up, bag and dispose of any droppings.

 

PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

 

TRAVEL INSURANCE
We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

 

BEHAVIOUR
Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other Willowbank Caravan Park & Motel guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

 

BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

 

LOCKOUTS & LOSS OF KEYS
Loss of keys will incur a $95.00 replacement charge.

 

COMMERCIAL USE
The property are not to be used for commercial use.

 

LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

 

NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

 

CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

 

BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

 

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS


The terms and conditions of booking are subject to change without notice.